Our services

We not only supply high-quality systems, but also support them throughout their entire life cycle to ensure a long service life. As a manufacturer, we support you at all times with our comprehensive range of services. Our services are done by our own employees in Germany and Austria, who are supported by our qualified service partners in other countries.

We are here for our customers

First-class service

In addition to providing the appropriate power supply, we also offer you the opportunity to benefit from our first-class in-house service. Appropriate agreements give you options such as warranty extensions, maintenance contracts and our 24-hour hotline, which is available around the clock.

At a glance

Our exclusive service

Maximise the operational reliability of your systems with our customised maintenance contracts. Our experienced technicians carry out regular inspections and preventive maintenance to ensure reliability and avoid breakdowns. While During maintenance, we also replace ageing parts such as capacitors if necessary. You will receive a detailed status report after every service. The aim is efficient implementation of in one appointment, which is why our technicians already bring certain spare parts with them. Maintenance can also be carried out without an annual maintenance contract.

After delivery and installation, we offer the connection of your on-site, tested and voltage-free connection cables for e.g. battery, mains and consumers, which should be routed to the connection terminals of the cabinets.

Our commissioning includes careful inspection of the system, switching on and comprehensive instruction of the operating personnel. Instruction of the operating personnel. Of course, commissioning is carried out under strict compliance with all applicable standards and safety regulations for electronic systems to ensure maximum safety and functionality.

We offer customised conversions, retrofitting and replacement of your (partial) systems in order to adapt them to changed conditions. After a feasibility check, you will receive a customised offer from us for a tailor-made solution. This service ensures that your systems meet your current requirements efficiently and are future-proof.

With appropriate agreements, we are available for you 24 hours a day.

Our commitment to the long-term availability of spare parts extends to all products, whereby individual supply periods apply. We do everything we can to offer you with the spare parts you need for your systems, even over longer periods of time.

The calibration of our DC test systems is crucial in order to consistently guarantee the required accuracies. This applies both after the replacement of components such as controller cards and as part of regular, time-dependent maintenance. Our services include

• Precise calibration of the output voltage UDC and the output currents I+ and I-.

• Creation of a comprehensive calibration protocol to document the measured value adjustment.

With over 75 years of experience in the development, manufacture and supply of power supply solutions, we are your ideal partner for the renewal of your power supply. After usually 15 years of operation, a seamless supply of spare parts is not always guaranteed and the safety and functionality of your systems may be jeopardised.

To minimise this risk, we offer customer-specific solutions that allow existing components such as batteries, supply lines or transformers to continue to be used. Our proven concepts ensure the seamless integration of new power supplies and components into your existing infrastructure.

Our qualified team of technicians carry out repairs both on site and in our factory. On-site, our technicians use state-of-the-art testing and measuring equipment to enable rapid fault analysis and effective repairs, minimizing disruption to your operations.
Certain repairs – such as those on modules – are often more cost-effective and quicker when carried out at our facility. All the necessary testing and measuring equipment and materials are available here. The combination of on-site service and in-house repairs ensures that your systems are restored with minimal downtime and maximum efficiency.

With our comprehensive training courses, we support the proper operation of your Systems. These training courses are available both on site and at our factory and are organised customised to your needs in terms of content, duration and intensity. The specific training documents support you in learning effectively.

Our service team

Our service team will be happy to answer any questions you may have about our services:

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